Last updated: 5 October 2025

*This Privacy Policy was originally drafted in Hebrew and translated into English for convenience. In case of any discrepancy, the Hebrew version shall prevail.*

This Privacy Policy of the website of the Association of Rape Crisis Centers in Israel – 1202 (hereinafter: the “Site”), as may be updated from time to time, describes the personal information collected or processed by ARCCI when you use the Site. The Site is operated and managed by the Association of Rape Crisis Centers in Israel (hereinafter: “ARCCI”).

Please read this Policy carefully. By using the Services (as defined below), you confirm that you have read, understood, and agreed to all the terms of this Policy, as updated from time to time. If you do not agree to the terms of this Privacy Policy, you must refrain from and cease any use of the Services immediately.

ARCCI operates the Site at the domain www.1202.org.il for the purpose of providing information, accessibility, and support to survivors of sexual assault in Israel.

ARCCI is committed to protecting the privacy of Site users, in accordance with Israeli law, including the Protection of Privacy Law, 1981, and the Privacy Protection Regulations (Data Security), 2017. ARCCI acts with a full commitment to safeguarding the privacy of people who contact us and the confidentiality of the information provided to us. Any personal information provided on the Site is used solely for the purpose for which it was given. You are not legally required to provide information; however, failure to do so may prevent us from providing some or all of the Services.

Types of Information Collected

When you fill out a contact form on the Site, the following types of information may be collected:

  • First or last name (which may also be an alias)
  • Email address (if provided)
  • Phone number (if provided)
  • The content of your free-text message or inquiry in the form

Information about others: If you provide information about others, you are responsible for ensuring that doing so complies with applicable law and with their consent.

Information collected through the use of the Site: when you browse or otherwise use the Site or Services, we may process certain technical information related to your actions and the devices you use. This information is collected to provide the Services, ensure their proper operation, understand how they are used, improve future versions, support them, and protect them. Such information may include the IP address assigned to your device by your internet provider, as well as information collected through cookies, digital tags, or log files. This information helps uniquely identify your device, secure the Services, measure performance, and operate the Site efficiently.

Cookies

The Site uses only basic cookies that are necessary for its proper functioning and to improve your browsing experience. When using the Services, we and the third-party providers listed below may send cookies to your device, including, among others:

  • Essential cookies: used to authenticate users, prevent unlawful use of the Site, and enable the proper operation of the Site and its components.

  • Functional cookies: enable personalization of components in the Services, saving user preferences, diagnosing server or software malfunctions, and, where abusive use is suspected, tracking that use and reducing the associated risk.

Third-party cookies embedded on the Site:

  • Facebook (Meta) Pixel: we use the Facebook (Meta) Pixel to tailor advertisements displayed by us on the social network based on browsing behavior. Tracking of user behavior on the Site is possible after arriving at the Site by clicking an ad on Facebook. The Pixel places a cookie on your device and allows us to measure the effectiveness of our ads on the social network, perform statistical analysis, and conduct market research. We do not have access to information collected by the Facebook Pixel. Information collected by the Pixel on our Site and other sites where it is installed is stored and retained by Facebook, which may link the collected information to your personal social-network account and use it for advertising purposes in accordance with its data policy.

  • Google Analytics: we use Google Analytics to improve the Site and collect information about its use. Google Analytics may install cookies on your browser and read cookies installed on it. In addition, Google Analytics may have access to information about you through various apps installed on your device that work with it. We do not combine information collected through Google Analytics with personally identifiable information. Google’s ability to view and share information it collects when you browse the Site or use various apps is limited by its privacy policy and terms of use, available here: https://policies.google.com/technologies/partner-sites.

  • Google Tag Manager (GTM): we use GTM to manage tags (tracking codes) efficiently and centrally. GTM itself does not collect or store personal data; it serves as a platform for activating other tags (such as Google Analytics, Google Ads, or social-network pixels). However, activating tags through GTM may allow data to be transferred to external parties according to the Site’s configuration. GTM is used to analyze Site traffic, improve user experience, and, in some cases, tailor content or advertising campaigns.

For more information about Google’s privacy practices, see: https://policies.google.com/privacy

Purposes of Using the Information

Various pages on the Site include dedicated forms for specific topics to enable contacting you, for example: requesting more information about workshops, registering for trainings, consulting with a professional in the support field, and more.

The information collected is used solely for the following purposes: responding to inquiries submitted via contact forms, improving and maintaining the Site’s operation and proper functioning, and advertising and marketing (only with your explicit consent). We do not transfer information to commercial entities.

Information submitted through the forms is securely sent to the relevant email mailboxes of ARCCI and/or the respective Sexual Assault Crisis Centers, according to your selection in the form. It is also stored in the Site’s system (for example, an internal forms system). Form submissions are retained in ARCCI’s systems; however, general ‘Contact Us’ submissions are kept for a limited period and then deleted from the Site’s systems

Information may also be stored in an external cloud or CRM system for the purpose of tracking the handling of inquiries. Every database is managed using reasonable and accepted security measures. The information is not accessible to unauthorized ARCCI personnel.

Sharing Information with Third Parties

Information submitted in forms is sent to staff members at ARCCI and at Sexual Assault Crisis Centers, according to your selection (for example, a “Contact Us” form for the Galil-Golan Center will be sent to the official email address of the Galil-Golan Center; a workshop-education form where “National/Doesn’t matter” is selected for location will be sent to ARCCI’s national education department and routed from there).

Visitor comments may be checked by an automated anti-spam service.

We may need to transfer information to technical service providers (such as hosting, system maintenance, or cloud backups), all subject to their commitment to confidentiality and data security. No cross-border data transfer will be made unless adequate protection of user privacy is ensured in accordance with the law.

Data Security

ARCCI implements data-security measures appropriate to the type of information in its possession and in accordance with legal requirements. Nevertheless, absolute protection cannot be guaranteed. You are also responsible for taking appropriate information-security measures, such as using anti-virus tools and installing software updates.

Data Subject Rights

Under the law, every user has the right to review information collected about them, request its correction or deletion, request that the processing of personal information be stopped or restricted, withdraw consent previously given to processing, and submit a complaint to the Privacy Protection Authority regarding any violation of the law.

To exercise your rights, you may contact us at [email protected]. We will respond within 30 days. However, we may be subject to additional legal obligations requiring us to retain some or all information. When you contact us to exercise your rights under this Privacy Policy and any applicable law, we may request identifying details to verify your identity and prevent unauthorized disclosure. We may also ask follow-up questions to understand and handle your request optimally.

Data Retention

We retain personal information for as long as the Services are in use. Some personal information may be retained even after you stop using the Services, for the period required by law (for example, under sector-specific statutes and regulations, for bookkeeping, or for managing legal proceedings).

Unless otherwise required by law, non-identifiable information will be retained for an indefinite period.

Updates to this Privacy Policy

ARCCI may update this Policy from time to time to reflect changes in the law, policy, or Site operations. The date of the last update will appear at the top of this document. Your continued use of the Site will constitute consent to the updated Policy.

Contact

For any question, request, or comment about privacy, please contact:

Association of Rape Crisis Centers in Israel (ARCCI) – [email protected]

or via the contact page on the Site: https://www.1202.org.il/contact-us